Shipping, Cancellation & Refund Policy

 

General Terms

At Aamrai, the best care is taken to ensure your mangoes reach you well. We use export quality packaging & always work with premium shipping partners to deliver the best mangoes of the season.

  • By using the best practices and taking all measures possible we deliver the best quality fruit to you.
  • We do not compromise at any step of the process. By providing better than average benefits to our Manglolatiers, we ensure the highest quality produce is shipped to you; It’s all top notch .
  • Alphonso mangoes with all its delightful looks is a very sensitive fruit. They are susceptible to damage from overheating and lack of ventilation. This could happen while in transit during which the conditions are out of our control. Over-ripening of the mangoes can also occur sometimes due to unfavorable conditions.
  • Our order fulfillment is completely open and transparent to ensure that nobody has an undesirable experience. Despite that since its a perishable produce and due to factors beyond our control you might have received a spoilt fruit. We are aware of such situations arising and stand by them completely.
  • Once the order is placed, the mango boxes will be dispatched at the earliest possible date subject to availability.
  • Fruit weight is always measured at harvest and grading is done at that time. By the time you receive the mangoes, 15 to 20% weight loss can occur due to moisture loss while ripening.

 

Cancellation Policy

Once an order is placed, it cannot be canceled since it is a perishable product. In unforeseen special circumstances, you may connect with Aamrai on info@aamrai.com and we’ll try to accommodate the cancellation request if possible.

Refund Policy

  • If you receive a delivery of damaged or spoiled mangoes, please share the photos of all the spoilt/rotten mangoes to info@aamrai.com within 4 days of receipt of shipment. It will then be investigated by the Aamrai team. If found to be right we will connect with you to send a free replacement of the number of spoilt/rotten mangoes (as in images shared) in the subsequent order. Shipping cost will be charged extra.
  • If Aamrai is unable to deliver to your address or the product is not available due to unforeseen circumstances, the full amount will be refunded back to you. This refund process will be initiated via our payment gateway CC avenue or online bank transfer and will take 7-15 working days for the same, depending on mode of payment and bank policy.

 

Shipping Policy

We take extra care of outstation shipping. We ensure the following:

  • Premium Export Quality Packaging
  • Priority Delivery
  • Premium Delivery Partners

 

Delivery & Schedule

  Schedule
Own Pickup from the store in Mumbai: Please call 9167999411/12/13 to check availability and book your pick-up. During store timings subject to availability
Mumbai city (in toll naka limits) Delivery in 1 to 3 working days subject to availability. Free shipping available for Mumbai city (in toll naka limits) on all orders above Rs 2000/-.
Mumbai suburban (out toll naka limits) Delivery in 2 to 5 working days subject to availability
Pune/Nashik/Aurangabad/Kolhapur/Nagpur Delivery in 2 to 5 working days subject to availability
ROI (Rest of India) Weekly shipments subject to availability